Shipping policy

Shipping Policy for Sei Bello Hair

Effective Date: 12/31/2024

At Sei Bello Hair, we are committed to ensuring your order reaches you promptly and securely. Below, you’ll find detailed information about our shipping process.

1. Processing Time

Orders are processed and shipped within 3-5 business days of payment confirmation.
Custom orders may require additional processing time. Details will be communicated via email.
Please note that orders are not processed or shipped on weekends or holidays.

2. Shipping Rates and Delivery Times

We offer the following shipping options:

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	5–7 business days	Calculated at checkout
Expedited Shipping	2–3 business days	Calculated at checkout
International Shipping	Varies by destination	Calculated at checkout

Delivery times are estimates and may vary due to factors outside our control, such as weather, customs, or carrier delays.

3. International Shipping

We ship internationally to select countries. Shipping costs and delivery times vary by location.
Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking details.
You can use the tracking number to monitor your order's progress on the carrier’s website.

5. Shipping Address

Please ensure your shipping address is accurate and complete at checkout.
We are not responsible for packages delivered to incorrect addresses provided by the customer.

6. Lost or Delayed Packages

If your package is delayed or lost, please contact us at support@seibellohair.com.
While we are not responsible for delays caused by the shipping carrier, we will assist you in resolving the issue.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

Notify us within 3 days of delivery at support@seibellohair.com.
Provide your order number, photos of the damaged/incorrect item, and a brief description of the issue.
We will work with you to resolve the matter promptly.

8. Changes to Orders

Changes to your shipping address or order details must be made within 24 hours of placing the order by contacting us at support@seibellohair.com.

9. Contact Us

If you have any questions or concerns about your order or our shipping policy, please reach out to us:
Email: support@seibellohair.com
Phone: 949-544-9070